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Field Service

Service technician standing in front of vanThe business of delivering services at the customer’s location has always been plagued by inefficient processes. In many cases the technicians have to drive to the main office to get the work orders for the day, drive back to get parts and supplies they “thought were on the truck”, and then back again for another work order. Then there is the paperwork to record what services were provided, length of time at the customer location, parts used, customer name and signature and so on. All of that information has to be taken back to the main office so it can be manually entered into the company’s customer record and billing systems. All of this wastes time and fuel, reducing your revenue opportunity and increasing your costs on a daily basis.

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