Field Service

Inefficiencies in Field Service

The business of delivering services at the customer’s location has always been plagued by inefficient processes. In many cases the technicians have to drive to the main office to get the work orders for the day, drive back to get parts and supplies they “thought were on the truck”, and then back again for another work order. Then there is the paperwork to record what services were provided, length of time at the customer location, parts used, customer name and signature and so on. All of that information has to be taken back to the main office so it can be manually entered into the company’s customer record and billing systems. All of this wastes time and fuel, reducing your revenue opportunity and increasing your costs on a daily basis.

Data Capture Solutions is happy to ease the problems at hand in this industry by offering a variety of solutions that help drive efficient business practices. 

SOTI Mobicontrol: Enterprise Mobility Management Software

Business mobility is complicated and becoming more so. More workers outside the office and more device types; makes, models and operating systems, are making it more important than ever to manage and secure your company’s mobile devices. On top of this, your mobile workers need to be as productive on the road as they are in the office. They need access to key business applications and important company content. To keep up with all this change, your company needs a business mobility strategy, and a top-notch Enterprise Mobility Management (EMM) solution to support it. SOTI removes the complexity from managing a multi-OS, multi- vendor, and multi-purpose mobile business environment. SOTI MobiControl is an end-to-end EMM solution that manages mobile devices, applications, content, and security from within a single management console.

To learn more about SOTI mobicontrol, click here.

Zebra's TC52/TC57 & TC75/TC77 are very popular devices to deploy in the field service industry. These phone sized PDA devices are very useful when traveling to customer sites is an everyday practice. Some devices, the TC57 for instance, are equipped with cell capability. This allows internet connection everywhere your worker goes for access to all of their important data, allowing them to be fully functional on the spot, rather than making trips back and forth. Utilizing SOTI mobicontrol on devices such as these can help your workers be more productive in a variety of areas. 

Check out the TC52/TC57 here.

Check out the TC75/TC77 here.